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Terms & Conditions

Last updated on 01 October 2025


Website: www.121-ai.com
Owner: 121 AI LABS

By accessing or using our Website or services, you agree to these Terms. If you do not agree, please do not use the Website or services.

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1. Eligibility

You may use our Website and services if:

  • You are at least 18 years old (or the legal age in your jurisdiction).

  • You have the legal capacity to enter a binding contract.

  • Use of the Website or services is not prohibited in your country.

 

2. Our Services

We provide AI voice agents that can:

  • Answer inbound calls.

  • Make outbound calls for leads or follow-ups.

  • Schedule and manage appointments.

  • Integrate with CRMs and workflow tools.

We may modify, suspend, or discontinue features at any time without notice.

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3. Account Registration

  • Some services require an account.

  • You are responsible for your login details and activity on your account.

  • We may suspend or terminate accounts for violations, illegal activity, or non-compliance with these Terms.

 

4. Pricing & Payments

  • Services are offered in Basic, Premium, and Enterprise plans.

  • Additional usage or agents may incur extra fees.

  • Payments are billed monthly in GBP (£) or another agreed currency.

  • Prices may change, but prepaid services remain unaffected.

  • Taxes (e.g., VAT) may apply.

 

5. Refunds

  • Subscription fees are generally non-refundable.

  • Refunds may be issued under UK Consumer Rights law for faulty or misrepresented services.

  • Report technical issues to support for review.

 

6. Intellectual Property

  • All Website content, software, images, text, logos, and AI models belong to 121 AI LABS.

  • You may not reproduce, distribute, or create derivative works without permission.

  • User-uploaded content must be owned or properly licensed. By uploading, you grant us a license to use it for service purposes.

 

7. Security & Data Protection

  • Our platform is GDPR compliant and follows UK data protection laws.

  • All data is encrypted in transit and at rest.

  • Users may request access, correction, or deletion of their data.

  • Data is used solely to provide and improve services.

 

8. Warranties & Limitation of Liability

  • Services are provided “as is” and “as available.”

  • 121 AI LABS is not liable for indirect, incidental, or consequential losses (e.g., loss of profits or data).

  • Liability is limited to the fees paid for the service in the prior 12 months.

 

9. Indemnification

You agree to indemnify 121 AI LABS against any claims, losses, or expenses resulting from:

  • Your violation of these Terms.

  • Illegal or improper use of services.

  • Any user-generated content you provide.

 

10. Changes to Terms

  • We may update these Terms at any time.

  • Material changes will be highlighted on the Website.

  • Continued use constitutes acceptance of the updated Terms.

 

11. Promotional Communications

  • By using our services, you may receive promotional messages.

  • You can opt out anytime via email or account settings.

 

12. Governing Law & Disputes

  • These Terms are governed by the laws of England and Wales.

  • Disputes will be resolved in courts located in London, UK, unless otherwise agreed.

  • International users agree to comply with these Terms as far as local law allows.

 

13. Customer Support

Contact us at:

 

14. Community & User Content

  • Users joining community features may have profiles and activity visible publicly.

  • Opting out removes public visibility and access to community features.

  • Uploaded content must respect intellectual property laws and your rights.

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