Privacy Policy

Effective Date: January 1, 2025

Owner: 121 AI LABS

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Website and services.

By using our Website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following information from you:

a. Information You Provide:

Name, email address, phone number, and other contact details.

Payment details for subscription or purchase of services.

Account login information.

b. Information Collected Automatically:

IP address, browser type, and device information.

Usage data such as pages visited, time spent, and interactions with the Website.

c. User-Generated Content:

Content you upload, such as text, audio, images, or other materials used with AI voice agents or community features.

2. How We Use Your Information

We use your information to:

Provide and improve our AI voice agent services.

Process payments and manage subscriptions.

Communicate with you, including customer support and service updates.

Send promotional messages, where consent is given.

Ensure security, prevent fraud, and comply with legal obligations.

Conduct analytics to improve our Website and services.

3. Legal Basis for Processing (UK/EU GDPR)

We process personal data under the following legal bases:

Contractual necessity: To provide services you request.

Consent: Where you opt-in to marketing or other communications.

Legitimate interests: For fraud prevention, security, and improving our services.

Legal obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information:

With service providers and partners who help deliver our services (e.g., payment processors, cloud hosting).

When required by law or to protect legal rights.

In connection with mergers, acquisitions, or sale of business assets.

All third parties are required to protect your information in accordance with this Privacy Policy.

5. Data Retention

We retain your personal data only as long as necessary to provide services or comply with legal obligations.

Data from inactive accounts may be securely deleted after a reasonable period.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request deletion of your personal data (“Right to be forgotten”).

Object to processing or request restriction.

Withdraw consent for marketing communications at any time.

Request data portability.

To exercise your rights, contact support@121-ai.com
. We will respond within applicable legal timeframes.

7. Security

We implement appropriate technical and organizational measures to protect your data.

All data is encrypted in transit and at rest.

Access to personal data is restricted to authorized personnel only.

8. Cookies and Tracking

Our Website uses cookies and similar technologies to enhance user experience and analyze usage.

You can control or disable cookies through your browser settings.

For more information, see our Cookie Policy [link if applicable].

9. Children’s Privacy

Our Website and services are not directed at users under 18.

We do not knowingly collect personal data from children.

10. International Users

If you access our services from outside the UK, your data may be transferred to countries with different data protection laws.

We ensure such transfers comply with applicable international data protection regulations.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be highlighted on the Website.

Continued use of the Website constitutes acceptance of updated terms.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact:
Email: support@121-ai.com

Phone: +44 1604 279 872
Address: 121 AI LABS, 77 Alston Drive, MK13 9HG, UK